FAQ
Frequently Asked Questions (FAQs) for 1-on-1 Caregiving Services
What services do you offer?
Helping Hands Senior Services provides one-on-one caregiving for seniors and anyone needing a caregiver. Our services are flexible, with no fixed amount of time required. We offer long-term care, short-term care, respite care, and even care for just one week until the client is able. How can we assist you today?
How can I get started with your services?
To get started with our services, you can schedule an initial consultation by contacting us through our website or by calling us directly at (650) 766-5166.) We’ll discuss your needs during the consultation and how we can best support you.
Are your caregivers certified?
Yes, all our caregivers are fully trained and certified, and undergo rigorous background checks to ensure the highest quality of care. We prioritize the safety and well-being of our clients.
What areas do you serve?
We serve areas from San Francisco to San Mateo County. If you are in a nearby area, please contact us to see if we can accommodate your needs.
Do you accept insurance?
Yes, we accept various insurances. Please contact us with your insurance details, and we’ll confirm if we can accept it. We’re continually expanding our contracted insurances to serve you better.
Can you provide transportation services for seniors?
Yes, we offer transportation services for seniors, but it must be provided using the client’s car or Uber. Please let us know your requirements, and we can arrange the details.
What makes Helping Hands Senior Services different from other providers?
At Helping Hands Senior Services, we prioritize personalized care, ensuring that each client receives tailored services to meet their unique needs. Our dedicated team is committed to enhancing the quality of life for all our clients.
How can I apply for a job at Helping Hands Senior Services?
We’re always looking for compassionate and dedicated individuals to join our team. You can apply for a job through our Careers page on the website. If you have any questions, feel free to contact our HR department.
Do you offer respite care?
Yes, we offer respite care services to provide temporary relief for primary caregivers. This can be arranged for a few hours, days, or even weeks, depending on your needs.
How do you ensure the safety and well-being of your clients?
We ensure the safety and well-being of our clients by employing thoroughly vetted and trained caregivers. Our caregivers undergo regular training and background checks to maintain high standards of care.
Can I choose my caregiver?
Yes, we believe in matching our clients with the right caregiver to ensure compatibility and comfort. You can discuss your preferences during the initial consultation, and we’ll do our best to match you with a suitable caregiver.
What is your process for handling emergencies?
In case of emergencies, our caregivers are trained to respond promptly and appropriately. We have protocols in place to handle various situations, ensuring the safety and well-being of our clients.
How do I provide feedback or make a complaint?
We value your feedback and strive to continually improve our services. You can provide feedback or make a complaint by contacting us through our website or by calling our office. We take all feedback seriously and will address any concerns promptly.
What is the cost of your services?
The cost of our services varies depending on the level of care required and the duration. We offer competitive rates and can provide a detailed estimate during the initial consultation. Please contact us for more information.